Support
Need a hand? Reach our team directly. We're a small group that reads and responds to every message.
Email us
The fastest way to get help. Send us a note and we'll get back to you.
support@movemove.aiResponse time
We aim to reply within one business day, Monday to Friday (CET). Account access and billing issues are handled first.
Privacy & data
Questions about your data, account deletion, or how we handle health information are covered in our Privacy Policy.
Help us help you faster
When emailing support, please include the following so we can resolve your issue without back-and-forth:
- The email address tied to your account
- Device and OS version (e.g. iPhone 15, iOS 18.4 or Pixel 9, Android 15)
- App version (at the bottom of My profile in the app)
- What you were trying to do and what happened instead
- Screenshots or a short screen recording, if relevant
Common topics
Account access
Can't sign in, didn't receive a verification email, or need to change the email on your account.
Billing & subscriptions
Subscription changes, payment issues, refunds, or cancellation. Cancellations take effect at the end of the current billing period.
Data & integrations
Apple Health, Health Connect, Strava, weight history, check-ins, or any data not syncing as expected.
Account deletion
In the app under Profile, Settings and Delete account, or by email to us. The steps, what is deleted and what we keep are on our account deletion page.